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Xbox One: A flawed plan, well executed

By on May 23, 2013

There is a famous (unfortunately apocryphal) psychological experiment involving ten monkeys, a banana and ice cold water.

Five of the monkeys were placed in a cage with a banana at the top of some steps in a corner. One monkey heads for the banana and gets soused with ice cold water. So do the other monkeys. The next time a monkey goes for the banana, the others, remembering the ice shower, restrain him.

Now one monkey is taken out and a new, naive monkey added. He sees the banana, runs for it, and the other four monkeys stop him forcibly. Gradually every monkey who has experienced the ice cold shower is removed and replaced by one who has not. Eventually, not one of the monkeys in the cage has ever experienced the ice water. A new monkey is added and goes for the banana. He is attacked. No monkey knows why, but “that’s not how we do things around here”.

I fear that senior Microsoft executives are those monkeys, carrying on a strategy while losing sight of why they were trying to do it in the first place.

Why the Xbox even exists

Three years ago, I wrote these words as part of a proposal for a book on why the console era is coming to an end.

“[The Xbox is part of a] grandiose strategy. Microsoft built its dominance through the ubiquity of its operating systems on PCs. Initially with DOS, and subsequently with Windows, the company established itself as the platform for users and developers. Now it is vying to control access to information from the living room. Three pieces of hardware have long been perceived as potential winners in this battle: the PC, the video game console and the satellite/cable set-top box. Microsoft already dominates the PC market. In 1997, it invested $1 billion in a 7.3% stake in Comcast, the US cable company, in an attempt to build a “Windows-based gateway to the television [although it subsequently sold it]. And the Xbox is designed to cover the third potential route to the market, to make sure that whichever of the three pieces of hardware win the battle, Microsoft has a place at the table.”

File:Xbox One Console and Controller.png

Against that background, the Xbox One reveal makes sense. It was all about following that grand strategy of owning the living room. The focus on television ahead of games makes sense if the job of the Xbox One is to own the living room. Yet the strategy that Microsoft seems to be following (TV! Sports! Space!) seems misguided, both tactically and strategically.

Tactically, Microsoft needs to get an installed base fast. To do that, you need a product that solves a need. The problem the Xbox One solves best is a gaming one: “how can I play great games on my 42” screen?” The other problems it solves (“how do I control my television with my voice?”, “how do I stream television content through the same box I play my games on?”) are not problems that consumers know they have, so they are unlikely to rush out to spend several hundred dollars to solve them. The Xbox 360 was a games device first and foremost, yet more than half of the time spent on the console is now spent consuming other media. Score one for the Trojan Horse tactic. That’s why it seems so odd that Microsoft have abandoned the tactic so well in the last generation.

But the real problem with the Xbox One is about the strategy, not the tactics.

Xbox One is a 1990s strategy

The Xbox One is the latest step in a strategy conceived in the 1990s. The ambition was to control the living room. That seemed like a laudable objective back when the world seemed likely to be heading towards bigger, more dominant, more impressive screens in every room of every house.

That’s not what’s happening any more.

Since Bill Gates first set out the control-the-living-room strategy, two things have upended the old order. Firstly, all of us have a powerful computer within 5 feet of us at every hour of every day. The smartphone has altered how we consume content . The second is the emergence of the tablet as a media consumption device.

Smartphones and tablets are often called the second screen. I think we can expect that to flip over time. The first screen, the screen we turn to first, the screen that is personal and connected to us, will be a portable, personal screen. It will be a phone or a tablet or both. Households will still have huge TV screens for sports events, for shared TV experiences, for HD gaming. But instead of the future being that every room in the house will have a screen, it is that every person in the house will have a screen. The future battle is not for the control of the living room: it is for control of the direct relationship between creator and consumer via this personal screen.

It’s like Microsoft is fighting to be the person who controls the fixed line phone in an age of mobile telephony.

Corporations versus startups

I am a big fan of The Lean Startup by Eric Ries. One of the most depressing things an advocate of the Lean Startup approach can watch is a talented team executing flawlessly against a plan chock-full of wrong assumptions. Entrepreneurialism is about figuring out how to adapt your plans rapidly to changing information. Bill Gates was an entrepreneur. I fear that no one left at Microsoft is. They are executing against a 15 year old strategy that assumes that the living room is at the heart of where value lies for content consumption in the twenty-first century.

I’m not saying that HD experiences have no place. Far from it. But I am saying that Microsoft is fighting a three-way battle for the living room against set-top boxes and the PC. Meanwhile, two other contenders – the phone and the tablet – have waltzed in and said “Hey, you guys. That’s fine. You go and spend billions of dollars on controlling the living room. We’ll sit that fight out. Instead, we’ll build a strong, personal relationship (complete with one-click purchasing) with every consumer on the planet. You can have the rooms. We’ll have the people.”

The assorted criticism of the Xbox One from the web (“we didn’t see the games”, “MS doesn’t care about indies”, “it’s all about telly”, “it’s all about the US”, “it’s all about 15-34 white male Americans”) are all part of the same story. Microsoft is fighting to control the living room. It might yet win.

And then it will stop. Look around at a living room filled with four family members each engrossed in their own personal device, buying and sharing and playing and watching, glancing up occasionally at the big screen.

And they will realise that a strategy forged in the late 1990s might not be so relevant in 2013.

About Nicholas Lovell

Nicholas is the founder of Gamesbrief, a blog dedicated to the business of games. It aims to be informative, authoritative and above all helpful to developers grappling with business strategy. He is the author of a growing list of books about making money in the games industry and other digital media, including How to Publish a Game and Design Rules for Free-to-Play Games, and Penguin-published title The Curve: thecurveonline.com
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  • David

    It’s a late reply, but I disagree with you on the Xbox One, Nick. http://www.workatplay.com/blog/xbox-one-good-strategy

    I still believe consoles have a role to play as an entertainment hub/connector for the living room experience – not solely as a game delivery device.

  • JohnnyMassacre

    To defend Microsoft’s reveal: “Games were not the focus – nor should they be, frankly, when you’re unveiling a new piece of hardware in front of the world’s tech press”, broadcast to an audience of 8,000,000+ gamers is insane my friend!

  • JohnnyMassacre

    TV is pretty much dead for the current generation. They — we — don’t want to be controlled; we want everything on demand. We buy consoles not to watch TV but to quite simply play games. And this press conference was so squarely geared at TV, that any gamer would feel extremely disappointed.

  • Truthfull

    Johnny your point is well taken but don’t forget that while you have the youthful thought that your generation is the only one that matters… there are multiple gens of gamers and yours is only one of about 4 or 5 at the most. Of those gens the only other gen thats close to you is underneath you and still needs one of the “older” gens to purchase their games for them… my point is diversification is NEVER a bad thing.

  • Truthfull

    What I dont understand is how its flawed for Microsoft to create a machine that focuses all aspects of current entertainment into one concise package? PC, HTPC, Gaming, Tablet, Phone, Cable and Internet Services all connected in one device. Isn’t that the epitome of embracing change? Really sometimes it feels like people just want to say something negative for the sake its Microsoft because if it had been a device in Apple’s lineup called the iOne and it did the same thing everyone would be cheering. In the end, it seems to be true its not the advancement but the skill of the PR that determines belief.

  • http://www.gamesbrief.com Nicholas Lovell

    My argument is that they are fighting for the living room screen. The real battle is for the personal screen.

    Also, I am really not an Apple fanboy. Really not.

  • Truthfull

    The REAL flaw in your response concept is as most individuals concepts about life today, focus on the personal as opposed to the inherent importance of the communal. Truth is the center larger focused “viewing screen” will never go away or be of less importance than smaller more personal screens because we will always be a communal species. So larger screens with an ability to be as functional and flexible as those smaller devices will always be necessary. In short, whatever advancement crossing any screen at any size must have an incarnation in that larger “living room” construct. (ie. Smart TVs, touch tech, gesture tech, voice control tech, etc.)

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