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The perils of a global audience
I don’t care about the SuperBowl.
I struggle to care about soccer. I definitely have zero interest – none at all, not one iota – in American Football.
Which causes a problem for Zynga. They’ve just sent me a Farmville promotional email for the first time in months. And it was totally irrelevant.
This is a US-only mailing. Zynga has access to my country location via Facebook’s API (I assume it does, if any Facebook developers now otherwise, let me know). It should have been able to geo-target this content.
Perhaps they thought about it. Perhaps they decided that everyone in the world cared about American Football (a very US-centric viewpoint – the clues in the name of the sport, guys. No one else cares).
But more likely, they didn’t think hard enough about CRM. Diane Lagrange posted on the importance of CRM in the future of games yesterday at the ICO Partners blog. I agree with her take entirely. Games companies need to get a lot smarter about how they talk to their customers.
Zynga just sent me the kind of untargeted emailing that leads customers to unsubscribe from a mailing list.
An “unsubscribe” is a lost prospect. And ultimately lost profits.