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Why Mills is wrong that you shouldn’t launch a minimum viable product
In a recent interview with the excellent Hookshot, Inc, UsTwo CEO Mills said:
“Don’t release a minimum viable product. In two months we will be releasing what we should have released on October 20 2011. At that time, we released a product that was absolutely wonderful, but didn’t have the toffee. A game needs to be sticky and we created something that didn’t demand users come back for more. We created something that made them feel good, but they wanted more…much more… They needed a sense of pocket completion.”
I think Mills is entirely wrong, or perhaps more accurately, he is choosing to miss the entire point of an MVP.
Mills is absolutely right that it is best to launch a game filled with the features that your customers want and devoid of the ones that they don’t. Launching an MVP does not do this.
But nor does launching an all-singing, all-dancing product achieve this aim either. Most likely, you spend much money (2x to 10x, or even more) and still release a product that doesn’t hit what the customers want, only this time you’ll have run out of money to iterate after release.
The point about an MVP is not to be rubbish. It is to give your business the time to have the maximum number of attempts at creating a product that customers want before it runs out of money or time.
If Mills knew exactly what customers wanted from the very beginning, then yes, he could have waited to release the perfect version of Whale Trail.
Instead, he released an imperfect MVP and only now, after real feedback from players and the market, does he know what a full product should have looked like. He is underestimating the value of having a live product to tell you what the full product should actually look like.
An MVP is not an objective in its right. It is a tool for learning quicker than the next guy. I think UsTwo may have the MVP of Whale Trail just about right.